VIDEO AND SHIPPING INFORMATION

We ship our videos WORLDWIDE

PAL - we recognize which countries require PAL format - no extra charge for PAL.

Videos are discreetly packaged - unmarked  - business return address label

When ordering from the video pages, you are using our SECURED SHOPPING CART SYSTEM.  

Prices reflected on the order pages are in US dollars.  

WE ACCEPT VISA, MASTERCARD,  MONEY ORDER, CHECK OR CASH - US CURRENCY ONLY!

...ORDERING INFORMATION...

HOW DO I PLACE AN ORDER:

• You can place an order using the SECURED shopping cart system that is available on each individual video page.  Just fill in the form in it's entirety and submit the order.  You should receive email confirmation of this transaction.  We recognize what format is required by various countries so you do not have to specify.

 

• You can place an order using SNAIL MAIL by clicking HERE -- you may send cash/money order or credit card information

• To order online using our UNSECURED shopping cart system (cgi form) please click HERE

...SHIPPING INFORMATION...

HOW ARE THE ITEMS PACKAGED:

• All orders are processed within 24 hours of receipt unless notification on the sites states otherwise (ie: vacation, etc.)

• U.S. items are packaged in a padded envelope.  All items are shipped via 1st Class Mail.

• EUROPE/PACIFIC RIM items are sent in a padded envelope with the required customs form attached stating that the contents are a product sample with $0 VALUE.  ALWAYS SHIPPED AIR MAIL!

ARE THERE IDENTIFYING LABELS ON THE TAPES:

• There are no content labels on any of the merchandise.  There is a copyright seal that is required.

HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE

• The usual delivery time of First Class Mail is from 2-7 days.  AIR MAIL takes from 2-4 weeks depending upon customs.

I HAVEN'T RECEIVED MY PACKAGE....WHAT DO I DO?

• How long have you waited for the package?  If you think it's longer than the usual expected delivery time, please write to me here and I can check the date of when the package was sent  jkraft@nrgwomen.com and we can always reship the package to you!   Mail does get stolen and/or lost!  We like to give U.S. orders at least 10 business days for arrival - International AIR MAIL orders 3 weeks.

• Please be aware that some international deliveries do get caught up in customs!  It happens very INfrequently...probably one out of every one hundred packages sent overseas.  It may be necessary for us to reship the package.   We have no control over customs - we do our best to assure prompt delivery.

I RECEIVED MY PACKAGE....BUT THE FOLLOWING IS TRUE:

• It's the wrong video!  Well,  sometimes this happens!  Just alert us to the situation and we can rectify the problem! email to jkraft@nrgwomen.com
• There is something wrong with the video when I play it.....no audio, video missing....   Please write to us here and let us know the problem!  jkraft@nrgwomen.com
• It's not what I expected:  Unless there is something physically wrong with the tape (destroyed upon mailing, audio problems etc.) there are absolutely NO returns on tapes.
• ****NEVER EVER EVER RETURN A TAPE TO US UNLESS WE ASK YOU TO!  If you have a tape that was destroyed during shipping, has an audio problem, etc. please do not return it to us!  We WILL NOT credit the postage to you if you do!

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